We use PayPal to process orders from our website. Please contact us if this doesn’t suit you and we can arrange to accept your payment by direct deposit or BPAY.
We check that all your order’s items are in stock and in good condition before we process your payment. If there are any problems we will contact you to discuss your options before you are charged.
We understand you're eager to receive your purchase so it’s our priority to send it as soon as possible. We try to send all orders the same day they are cleared for dispatch. At peak times, such as Christmas time, we may need an extra day to process and send your order. We will email you once your order has been sent.
We know you’ll want to get your order as quickly as possible. For delivery to capital cities and their surrounding suburbs, please allow 3–5 business days after the despatch date. For delivery to major regional centres, allow 5–7 business days. For rural areas, please allow up to 10–15 business days. During peak times, such as Christmas time, your order may take longer to arrive.
To keep freight costs as low as possible we use two freight companies. The company we use will depend on the length and weight of your order. If your order is less than 1.1 metres in length, or less than 15 kilograms, then we will send it via Australia Post. If your order is longer or heavier than this, we will send it via TNT Express. Both companies require a signature on delivery.
Australia Post is the cheapest option. Keeping your order below 1.1 metres in length, or less than 15 kilograms, means we can send your parcel by Australia Post. Consider buying two-piece cues and rest handles to keep your order less than 1.1 metre in length.
Yes. Although our website can only accept Australian orders we can ship many of our products overseas. However, our distributorship restrictions mean that some of our brands may only be sold to customers in the Pacific Region. Please contact us for details.
Yes. Every order is tracked and requires a signature on delivery. Once your order has been sent, we will email you to tell you the freight company we’ve used and the order’s tracking number.
Both Australia Post and TNT Express offer excellent online tracking. When your order has been sent we will email you advising the freight company we’ve used and your order’s tracking number. If your order doesn’t arrive as expected, contact the relevant freight company and quote your tracking number. If you still have problems, contact us and we’ll follow it up for you.
Yes, however there are restrictions and you will need to apply. To have a wholesale account with us you must be a registered business in the billiard industry or a registered business with pool tables available for public or employee use. Contact us for more information.
The billiard industry values tradition. Tables are built in imperial sizes so we reflect that on our website. After all, saying you’ve got a 7-foot table sounds a lot better than saying you’ve got a 2.1336 metre table!
No. We trade on a wholesale or online retail basis only. That doesn’t mean we have anything to hide. We’ve been operating from the same premises for over 25 years. We’re not a backyard operation that’s likely to disappear overnight.
You can contact us Monday to Friday between 8.00 am and 4.00 pm Australian Eastern Standard Time.
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